We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, CareCredit, cash and personal checks.

Care Credit Veterinary Insurance DocPay

At Southwest Animal Hospital, it is our policy to take every possible step to ensure that our patients receive the very best and safe pharmaceutical products available. By Missouri law, Veterinarians are required to have a current client/patient/veterinarian relationship in order to prescribe certain medications for patients. Some medications carry higher incidents of adverse reactions, so they require continual monitoring and blood testing. Refills of a prescription must be pre-approved by a veterinarian; 0ur staff is unable to dispense medication if not pre-approved by the veterinarian.

• All clients boarding pets are required to read and sign the boarding admitting form.
  
  
• Animals will be admitted & discharged ONLY during regular office hours. Monday-Friday 7:30am-5:30pm, Saturday 8:00am-12:00pm, Closed on Sunday.
  
  
• If you require drop off or pick up after normal business hours you must speak to the Veterinarian.
  
  
• Receptionist, Technicians, Kennel Attendants, will be unable to admit or discharge after hours.
  
  
• If you require drop off or pick up after normal business hours an emergency fee of $75.00 will be added to your account at time of discharge.
  
  
• All dogs must have current immunizations against Rabies, Distemper, Parvo Virus, and Bordetella.
  
  
• All cats must have current immunizations against Rabies, Feline Distemper, Rhinotracheitis, and Calici Virus.
  
  
• All animals must have had a Fecal Examination for internal parasites within the last 12 months.
  
  
• All animals must be free of external parasites (fleas & ticks) when admitted for boarding; or must be treated upon admission at the owner’s expense.
  
  
• A cleansing bath is optional on the day of dismissal.
  
  
• Any animal that requires emergency or immediate veterinary attention will receive it at our discretion, and at the owner's expense.
  
  
• An emergency telephone number should be left with the clinic.
  
  
• We feed nutritious Hills’s Science Diet food. If your pet is on a special diet, please provide enough food for the duration of your pets stay.  If your pet runs out of a special prescription diet during its stay, you have the option to refill your pet’s food at retail price.