Jefferson City Pet Hospital Policies

Emergency After Hours

We are available after regular office hours for emergency situations. We can be reached through our office phone (573) 635-5411. As can be expected, there is an extra fee for this service. A doctor carries a pager at all times. If you do not receive a call back in 15-20 minutes, please have the doctor paged again.

Vaccination Policy

All patients entering Southwest Animal Hospital must provide proof of vaccinations. If the client is unable to provide proof, we will treat the patient as if the vaccines are overdue or never given. If vaccines are overdue the required vaccines will be given base on the type of appointment at owner's expense. Vaccines are very important in preventing the spread of diseases to other pets in the hospital.

ALL Patients:

Unless it’s medically necessary to wait on updating the rabies vaccines, all pets entering the hospital are required to be up to date on rabies.

The law in Cole County is as follows:

ARTICLE II.RABIES CONTROL Sec. 5-45. Vaccination of dogs, cats and ferrets

It shall be unlawful for any person to own, keep, harbor or permit a dog, cat or ferret within the city, unless rabies vaccination is secured from a practicing licensed veterinarian and the dog, cat or ferret bears a registered tag of current rabies vaccination.

The rabies vaccination shall be valid for a period of one year from the date of vaccination.

Prescription Policy

At Southwest Animal Hospital, it is our policy to take every possible step to ensure that our patients receive the very best and safe pharmaceutical products available. By Missouri law, Veterinarians are required to have a current client/patient/veterinarian relationship in order to prescribe certain medications for patients. Some medications carry higher incidents of adverse reactions, so they require continual monitoring and blood testing. Refills of a prescription must be pre-approved by a veterinarian; 0ur staff is unable to dispense medication if not pre-approved by the veterinarian.

Leash/Carrier Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We do require full payment at the time services are rendered.

However; for your convenience, we accept several forms of payment: Cash, Debit Cards, Visa, MasterCard, Discover, and monthly payment plans through CareCredit. Click below to apply.


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Office Hours

Temporary Office Hours

Jefferson City Office


7:30 am-10:00 pm


7:30 am-10:00 pm


7:30 am-10:00 pm


7:30 am-10:00 pm


7:30 am-10:00 pm


8:00 am-2:00 pm



  • "The staff is wonderful and caring and the doctors are fantastic. Everything was explained clearly and the dogs were treated with care."
    Keri Anderson Burk
  • "I love the Southwest Animal Hospital. When our dog was diagnosed with cancer several years ago the staff there did everything in their power to save him but in the end, it was in Gods hands. They were so compassionate and caring. We will never take our other two dogs anywhere else."
    Patti Averion
  • "Caring and loving employees! Clean atmosphere... I would recommend taking your lil creature here!!!! :)"
    Maria Lynn Knigge
  • "SWAH saved our family fur baby, Morrison, with emergency procedures. At 11 pm and took care of him like he was their own. GREAT staff! Don't know what we would have done without your team."
    Heather Ann Sale
  • "Rommel & Monty are my best buddies and for their health & grooming, I trust no one else! These people are the best!"
    Patrick Caldwell